Digital Producer (PH) Content Management Systems (Tridion or similar)
Job
Summary:
This is a Project Hire position The Production Operations team is accountable for the successful daily operation of websites and apps, must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and build out pages and changes in the Content Management System (CMS).
Requests can range from quick efforts such as copy and image swap-outs or vanity URL requests, to building new detail pages or new site sections, performing content entry for large projects, or troubleshooting issues on the websites.
Level of effort for the types of requests usually ranges from one hour to six weeks of effort.
The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.
Daily activities include the review and comprehension of work requests created and assigned in Jira, clearly communicate requests to and schedule the work of creative resources needed to complete specific tasks (e.
g.
, web developers, copywriters, etc.
), utilize established processes to obtain applicable approvals at all levels of development, making updates in the CMS, ensuring requests are completed in a timely manner, working in priority order as determined by Agile methodology, communicating status and roadblocks in daily scrum, interacting with business partners, application vendors, and all internal departments including the ability to communicate effectively with resources of all levels, from entry level interns to senior leadership.
This role also has the opportunity to contribute to recommendations for solutions and best ways to execute on requests.
Requests can include, but are not limited to, vanity URL requests, copy and image swap-outs, building new detail pages or new site sections, or troubleshooting issues on the websites.
Level of effort for the types of requests usually ranges from one hour to six weeks of effort.
The work occurs under the direction of Production leadership and more senior Digital Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.
Responsibilities:
Drive the execution of requests across the Product Management, Creative, and Technology teamsResource contributors, schedule and oversee the work on requestsPartner with and motivate a diverse team of resourcesIdentify appropriate resources needed, and develop schedules to ensure timely completion of requests Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as on-call on a scheduled basis, and could include at times responding to emergent situations when not the scheduled on-callClearly organize and forecast deliverables and dependenciesEnsure proactive scheduling of all aspects of requests and on time deliverables within estimated duration and resourcesManage the full life cycle of operational requests from requirements through launchJuggle day-to-day tasks and have in-depth involvement to allow for early identification of potential challengesMonitor request scope and execute change control when additional requests for features or functionality are madeElevate situations that may require Production leadership interventionProvide weekly status reports and regular updates to the Production leadershipProactively identify any risk or conflicts based upon creative, technology or business factors Proactively look for solutions to implement requests in a more efficient mannerBasic
Qualifications:
Previous experience as a Digital ProducerExperience working with CMS - Content Management Systems (Tridion or similar CMS) and building websites, including daily updating of copy and images for sites, building out new pages, and troubleshootingExperience working in at least one of the following:
eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applicationsLarge, complex marketing sites with calendar, feature listings, faceted listings, and feeds from other systemsAbility to work within a diverse team of resources from strategy, creative, business and technical disciplinesExperience estimating operational or project costs and level of effort required for each work requestPrevious responsibility for monitoring and staying within budget constraintsExperience managing requests that include integration with multiple back-end systemsExperience documenting initiative requirementsExperience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledgeHigh emphasis on guest/customer service with a drive to create and maintain a premium online guest experienceAble to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratingsAble to deliver under extreme deadlines and intense business environmentAble to understand and clearly communicate technical information to non-technical peopleBasic understanding of the software development process, particularly as it relates to web-based applicationsStrong verbal and written communication skillsPreferred
Qualifications:
Experience within the travel/tourism industryExperience within the media/entertainment industryExperience with online marketing of Theme Park products, Vacation Resort, Timeshare or Cruise Industry (e.
g.
, tickets, hotels, air, transportation)Experience in Agile, Kanban, and continuous integration processesExperience working with clients, business partners, and guests/customersRequired EducationBachelor's degree or significant work experienceAdditional Information:
DISNEYTECHSalary:
$9.
39 - $18.
62.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This is a Project Hire position The Production Operations team is accountable for the successful daily operation of websites and apps, must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and build out pages and changes in the Content Management System (CMS).
Requests can range from quick efforts such as copy and image swap-outs or vanity URL requests, to building new detail pages or new site sections, performing content entry for large projects, or troubleshooting issues on the websites.
Level of effort for the types of requests usually ranges from one hour to six weeks of effort.
The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.
Daily activities include the review and comprehension of work requests created and assigned in Jira, clearly communicate requests to and schedule the work of creative resources needed to complete specific tasks (e.
g.
, web developers, copywriters, etc.
), utilize established processes to obtain applicable approvals at all levels of development, making updates in the CMS, ensuring requests are completed in a timely manner, working in priority order as determined by Agile methodology, communicating status and roadblocks in daily scrum, interacting with business partners, application vendors, and all internal departments including the ability to communicate effectively with resources of all levels, from entry level interns to senior leadership.
This role also has the opportunity to contribute to recommendations for solutions and best ways to execute on requests.
Requests can include, but are not limited to, vanity URL requests, copy and image swap-outs, building new detail pages or new site sections, or troubleshooting issues on the websites.
Level of effort for the types of requests usually ranges from one hour to six weeks of effort.
The work occurs under the direction of Production leadership and more senior Digital Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.
Responsibilities:
Drive the execution of requests across the Product Management, Creative, and Technology teamsResource contributors, schedule and oversee the work on requestsPartner with and motivate a diverse team of resourcesIdentify appropriate resources needed, and develop schedules to ensure timely completion of requests Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as on-call on a scheduled basis, and could include at times responding to emergent situations when not the scheduled on-callClearly organize and forecast deliverables and dependenciesEnsure proactive scheduling of all aspects of requests and on time deliverables within estimated duration and resourcesManage the full life cycle of operational requests from requirements through launchJuggle day-to-day tasks and have in-depth involvement to allow for early identification of potential challengesMonitor request scope and execute change control when additional requests for features or functionality are madeElevate situations that may require Production leadership interventionProvide weekly status reports and regular updates to the Production leadershipProactively identify any risk or conflicts based upon creative, technology or business factors Proactively look for solutions to implement requests in a more efficient mannerBasic
Qualifications:
Previous experience as a Digital ProducerExperience working with CMS - Content Management Systems (Tridion or similar CMS) and building websites, including daily updating of copy and images for sites, building out new pages, and troubleshootingExperience working in at least one of the following:
eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applicationsLarge, complex marketing sites with calendar, feature listings, faceted listings, and feeds from other systemsAbility to work within a diverse team of resources from strategy, creative, business and technical disciplinesExperience estimating operational or project costs and level of effort required for each work requestPrevious responsibility for monitoring and staying within budget constraintsExperience managing requests that include integration with multiple back-end systemsExperience documenting initiative requirementsExperience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledgeHigh emphasis on guest/customer service with a drive to create and maintain a premium online guest experienceAble to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratingsAble to deliver under extreme deadlines and intense business environmentAble to understand and clearly communicate technical information to non-technical peopleBasic understanding of the software development process, particularly as it relates to web-based applicationsStrong verbal and written communication skillsPreferred
Qualifications:
Experience within the travel/tourism industryExperience within the media/entertainment industryExperience with online marketing of Theme Park products, Vacation Resort, Timeshare or Cruise Industry (e.
g.
, tickets, hotels, air, transportation)Experience in Agile, Kanban, and continuous integration processesExperience working with clients, business partners, and guests/customersRequired EducationBachelor's degree or significant work experienceAdditional Information:
DISNEYTECHSalary:
$9.
39 - $18.
62.
Estimated Salary: $20 to $28 per hour based on qualifications.
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